Shipping policy
Thank you for shopping with us! We strive to deliver your orders quickly and efficiently. Please review our shipping policies below.
Free Standard Shipping
Enjoy free standard shipping on orders over $99 USD after discounts are applied.
Order Processing
Once an order is placed, your item will be processed and shipped within 3 business days. You will receive a notification once your order has been shipped.
Shipping Methods and Costs
- We offer standard and expedited shipping options.
- Shipping costs are calculated at checkout based on your location and the shipping method chosen.
Delivery Time
- Standard shipping typically takes 7-15 business days.
- Expedited shipping typically takes 3-5 business days.
- Delivery times are estimates and may vary depending on your location and unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using this link: Track Your Order.
International Shipping
- Shipping costs and delivery times for international orders vary by destination.
- We cover all customs duties, taxes, and import fees for international orders.
For select countries where taxes are exceptionally high, a 10% VAT may apply. This VAT will be clearly displayed at checkout, and the price you see at payment is the final total—no additional charges upon delivery. - Please note, we do not ship to Crimea, Cuba, Iran, North Korea, Syria, India, Ukraine, or Belarus.
Incorrect Addresses
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply.
Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team at support@lilystudio.com.
We appreciate your business and are here to assist with any shipping questions or concerns.