Here at LILY, Any unwanted product must be returned within 30 days from when your Lily order is delivered.

What items can I return?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, lilystudio.com, and are still in their original condition, you can return these within 30 days.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

HOW TO MAIL BACK AN ONLINE RETURN

Follow the steps below to complete online returns for online purchases.

1. Contact Us here: Send an email to our customer service team with the following information:
   • Your order number
   • The items you want to return
   • Your address
   • Your phone number
2. Pack Your Items: Securely pack your items in a box. If you’re using the original box, make sure to cover the old shipping label completely with the new return label.
3. Ship the Package: Send the package to the return address provided in the email.
4. Share Tracking Information: Email us the shipment tracking information once the package is on its way.

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When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it's back at our warehouse.

Good to knows...

• We do not cover the cost of return shipping.

• We do not offer exchanges. If you need a different item, please place a new order.

• We only offer refunds onto the original payment method used to make the order.

• For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

• Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

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Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we're currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can't be processed if returned in one package.

Combining the returns into the same package my cause an error in your refund, so please package separately!

If you've already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

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Received a faulty or incorrect item?

For information on what to do with a faulty item,

For information on what to do if you've received an incorrect item, Please contact our support team here.