Shipping & Returns

SHIPPING
Free Standard Shipping

We offer free standard shipping on orders over $99 USD after discounts are applied.

Order Processing

Orders are typically processed within 2 days after they are placed. Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Rates

We offer standard and expedited shipping options. Available shipping methods and rates will be shown at checkout based on your delivery address.

Estimated Delivery Times
  • Standard Shipping: 7–12 days
  • Expedited Shipping: 5–8 days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, carrier delays, customs processing, weather conditions, and other factors outside our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can track your shipment.

International Shipping

We ship to select international destinations. Shipping rates and delivery times vary by country and will be shown at checkout.

Duties & Taxes

We do our best to help international customers avoid unexpected duties, taxes, and import fees. In most cases, no additional charges will apply upon delivery. However, customs policies vary by country, and local authorities or carriers may occasionally assess import-related charges. If you are asked to pay such fees, please contact us at  with the relevant documentation. We may review the situation and offer compensation of up to 15% of the order amount, where applicable.

Shipping Destinations

We currently ship to select countries and regions, including:

  • United States
  • France
  • Spain
  • Germany
  • Canada
  • United Kingdom
  • Japan
  • Australia
  • Saudi Arabia
  • United Arab Emirates
  • Italy
  • Netherlands
  • Singapore
  • Hong Kong SAR
  • Macao SAR
  • Taiwan

At this time, we do not ship to the following destinations:

  • Crimea
  • Cuba
  • Iran
  • North Korea
  • Syria
  • India
  • Ukraine
  • Belarus

Shipping availability may change from time to time due to unforeseen circumstances, carrier restrictions, or changes in customs regulations and import policies. In some cases, we may be unable to ship to additional destinations not listed above.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If a package is returned to us due to an address issue, additional shipping or reshipment fees may apply.

Shipping Questions

If you have any questions about shipping, please contact us at .

 

 

Returns
RETURN POLICY

We want you to love your purchase. If it’s not quite right, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be:

  • unworn, unused, and in original condition
  • with all original tags attached
  • returned in the original packaging whenever possible
  • accompanied by proof of purchase

Please note that our online return process applies only to items purchased on lilystudio.com. We are unable to accept returns for LILY products purchased through other retailers or sales channels.

How to Start a Return

To begin a return, please use our self-service return portal:

Start a Return: https://lilystudio.com/a/service

Once your return request is approved, you will receive instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to one of our return locations in accordance with the instructions provided. Customers are responsible for prepaying return shipping, as our return locations cannot accept shipments with unpaid postage. After reviewing the return, we may offer reimbursement for return shipping costs in the form of a refund or store credit, where applicable.

Damaged, Defective, or Incorrect Items

Backed by 26 years of apparel expertise and a group heritage in the clothing industry since 1945, LILY is committed to maintaining consistent quality and strict inspection standards. If you receive a damaged, defective, or incorrect item, please contact us at  as soon as possible so we can review the issue and resolve it promptly.

Final Sale & Non-Returnable Items

We do not accept returns on:

  • final sale items
  • personalized or custom-made items

Final sale items are clearly marked on the product page.

If you have questions about whether an item is eligible for return, please contact us before mailing it back.

Exchanges

We do not offer direct exchanges at this time. The fastest way to receive a different size, color, or style is to return the original item and place a new order once your return is accepted.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 days. Please note that your bank or card issuer may require additional time to process and post the refund.

If more than 15 days have passed since your refund was approved, please contact us at .

Return Shipping Fees

Unless otherwise stated, return shipping costs are the customer’s responsibility. If a prepaid return label is provided, the cost of the label and any applicable handling fees may be deducted from your refund. In select cases, we may review your order history with LILY and, at our sole discretion, offer compensation for return shipping costs.

Gift Card Refunds

If a gift card was used for all or part of your order, any applicable refund will first be applied back to the gift card, up to the original amount paid by gift card.

Returning Multiple Items

If you are returning multiple items from the same order, please send them back in one package whenever possible and use the return label issued for that order.

If you need to return items from multiple orders, please contact  before mailing them back.

Return Protection

If Return Protection is selected at checkout, eligible items may qualify for free return shipping, subject to the terms displayed at checkout.

If Return Protection is not selected, return shipping charges will apply.

Final sale items and certain excluded items are not eligible for Return Protection.