Terms of Service
Last updated: 9 April 2026
Welcome to lilystudio.com (the "Site"), operated by LILY HOLDING INC., doing business as LILY Official Store ("LILY," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site, our products, and related services (collectively, the "Services").
By visiting the Site or purchasing something from us, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the Site or use any of our Services.
These Terms apply to all users of the Site, including without limitation browsers, customers, merchants, contributors of content, and other visitors.
Please read these Terms carefully before using our Services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this Site under your supervision.
You may not use our products or Services for any unlawful or unauthorized purpose, nor may you, in the use of the Services, violate any applicable laws or regulations.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of these Terms may result in an immediate termination of your access to the Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You understand that your content, excluding payment information, may be transferred unencrypted and involve:
- transmissions over various networks; and
- changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is always processed using appropriate security measures through our payment service providers. Certain services, including sourcing, logistics, customer support, and administrative functions, may be provided by our affiliates or third-party service providers in the United States, Hong Kong, the People's Republic of China, or other jurisdictions.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission.
Headings in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
3. Accuracy, Completeness, and Timeliness of Information
We strive to ensure that information on this Site is accurate and current. However, we do not guarantee that all information on the Site is complete, accurate, reliable, current, or error-free.
The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.
We reserve the right to modify the contents of this Site at any time, but we are under no obligation to update any information on the Site except as required by law.
4. Products and Services
Certain products or Services may be available exclusively online through the Site. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Shipping & Returns policy.
We have made every effort to display as accurately as possible the colors, images, and details of our products. However, we cannot guarantee that your device's display of any color or detail will be accurate.
We reserve the right, but are not obligated, to:
- limit the sales of our products or Services to any person, geographic region, or jurisdiction;
- limit the quantities of any products or Services that we offer;
- change product descriptions, pricing, or availability at any time without notice; and
- discontinue any product at any time.
All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, except as required by applicable law.
5. Orders, Billing, and Account Information
We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders that appear to be placed by dealers, resellers, distributors, or that we believe may involve fraud, misuse, pricing errors, or unauthorized activity.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all orders placed through the Site. You agree to promptly update your account and other information, including your email address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
For more detail, please review our Shipping & Returns policy.
6. Pricing and Payment
All prices shown on the Site are listed in the currency displayed at checkout unless otherwise stated.
Prices, promotions, and availability are subject to change without notice.
You agree to pay all charges incurred by you or on your behalf through the Site at the prices in effect when such charges are incurred, including any applicable shipping charges, taxes, duties, or other fees disclosed at checkout or assessed in accordance with our policies.
If a pricing, product description, or promotional error occurs, we reserve the right to correct it and to cancel or refuse any affected orders, even after an order has been submitted.
7. Shipping, Returns, and Refunds
Shipping times, delivery estimates, duties, taxes, returns, refunds, return eligibility, return shipping, gift card refunds, and related matters are governed by our Shipping & Returns policy.
By placing an order on the Site, you agree to the terms of our Shipping & Returns policy as posted on the Site.
8. Optional Tools and Third-Party Services
We may provide you with access to third-party tools, apps, services, or links that we neither monitor nor control.
You acknowledge and agree that we provide access to such tools or services "as is" and "as available," without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools or services.
Any use by you of optional tools or third-party services offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider.
9. Third-Party Links
Certain content, products, or services available through our Site may include materials from third parties or links to third-party websites.
We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully before engaging in any transaction.
10. User Comments, Reviews, Feedback, and Other Submissions
If you submit reviews, comments, suggestions, testimonials, ideas, photos, videos, or other materials to us, whether online, by email, through social media, or otherwise (collectively, "Submissions"), you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, translate, display, and otherwise use such Submissions in connection with our business, including for marketing, promotional, product, and customer experience purposes.
You represent and warrant that:
- you own or control all rights in the Submissions, or otherwise have the right to grant the license above;
- the Submissions do not violate any law or the rights of any third party; and
- the Submissions are not false, misleading, defamatory, obscene, unlawful, or otherwise objectionable.
We are under no obligation to:
- maintain any Submissions in confidence;
- pay compensation for any Submissions; or
- respond to any Submissions.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, infringing, misleading, or otherwise objectionable.
You agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
11. Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
By using the Site, you acknowledge that we may collect, use, and disclose your personal information as described in our Privacy Policy.
12. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any international, federal, state, provincial, or local laws, regulations, rules, or ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses, malware, or any other type of malicious code;
- to collect or track the personal information of others without authorization;
- to spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise exploit the Site improperly;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Site or any related website, platform, or service.
We reserve the right to terminate your use of the Services for violating any prohibited use.
13. Intellectual Property
All content on the Site, including text, graphics, logos, icons, images, product photography, videos, page layouts, design elements, and software, is owned by or licensed to LILY and is protected by applicable intellectual property laws.
You may not use, reproduce, distribute, modify, transmit, display, publish, sell, or create derivative works from any content on the Site without our prior written consent, except as permitted by law or for your personal, non-commercial use of the Site.
All trademarks, service marks, trade names, and logos used on the Site are the property of their respective owners.
14. Mobile Terms of Service (SMS Policy)
By opting into LILY's mobile messaging program, you agree to receive recurring automated promotional and personalized marketing text messages, such as cart reminders, order updates, and sale alerts, at the mobile number you provided at opt-in. Consent to receive marketing text messages is not a condition of purchase.
Message Frequency & Rates
Message frequency will vary based on your interactions with our Site. Message and data rates may apply depending on your mobile carrier's plan. LILY is not responsible for delays in the receipt of SMS messages, as delivery is subject to effective transmission by your network operator.
- Help & Support
- To get help, reply HELP to any of our mobile messages or contact our support team at support@lilystudio.com.
To opt out, reply STOP to any mobile message at any time. You will receive one final text message confirming your opt-out.
Privacy & Data
Information collected through our SMS program, such as your phone number and cart activity, will be used solely to deliver and improve our messaging services. Your opt-in data and consent for text messaging will not be shared with third parties except messaging partners that help us operate the program. For more information, please review our Privacy Policy.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and all products and services delivered to you through the Site are provided on an "as is" and "as available" basis, unless otherwise expressly stated by us.
We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Site will be accurate or reliable.
You agree that from time to time we may remove the Site or certain services for indefinite periods of time or cancel services at any time, without notice.
Nothing in these Terms excludes or limits any warranties, rights, or remedies that cannot be excluded or limited under applicable law.
16. Limitation of Liability
To the fullest extent permitted by law, LILY, its affiliates, directors, officers, employees, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Site, the Services, or any products purchased through the Site.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, even if advised of their possibility.
In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.
17. Indemnification
You agree to indemnify, defend, and hold harmless LILY, its affiliates, and their respective officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns from any claim, demand, liability, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or relating to:
- your breach of these Terms;
- your violation of any law or the rights of a third party; or
- your misuse of the Site or Services.
18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
19. Termination
These Terms remain effective unless and until terminated by either you or us.
You may terminate these Terms at any time by discontinuing your use of the Site.
We may terminate or suspend your access to the Site or Services immediately, without notice, if we believe you have violated these Terms or applicable law, or if your conduct may harm LILY, our customers, or others.
Any obligations and liabilities incurred before termination shall survive termination where applicable.
20. Entire Agreement
These Terms, together with our Privacy Policy, Shipping & Returns policy, and any other policies or operating rules posted by us on the Site, constitute the entire agreement between you and us regarding your use of the Site and Services, and supersede any prior or contemporaneous agreements, communications, and proposals.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
21. Governing Law
These Terms and any separate agreements through which we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
22. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page.
It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
23. Contact Information
Questions about these Terms should be sent to:
Email: support@lilystudio.com
Business & Partnerships: collab@lilystudio.com
Mailing Address: 260 WEST 39TH STREET, SUITE 701 NYC, NY 10018