- How to Measure
How to Measure?
ALL YOUR QUESTIONS, ANSWERED
Why are your prices so competitive?
Through a direct-to-consumer approach, we've curbed waste and costs. Our quality matches top brands, yet with a lean markup. Channels are diverse, lowering expenses per unit. Sustainability shines in our minimal packaging and reduced overhead. Quality and experience remain uncompromised.
Are your products authentic?
Our products are sourced from makers all around the world and are made from authentic, premium materials like 100% Mongolian cashmere, European linen, and mulberry silk.
Where are your products made?
Everything we sell is carefully curated from the best makers around the world. We partner only with factories that pay fair wages to their workers and produce goods in a sustainable manner. Many of our factories are also partners in local corporate social responsibility initiatives.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you have a store that I can visit?
Currently, in North America, we do not have any stores. We do have stores in the rest of the world. Our business model was designed to minimize waste and overheads to bring you great quality products at an accessible price point. We are striving to build a perfect omnichannel in the future. We've received the request to open new stores and may open a few in the coming months.
What if I have more questions?
If you have a question we’d love to answer it. Reach out to our friendly customer service team at firstname.lastname@example.org.